Warranty – Urban Reserve Singapore

Order before 1st Nov and enjoy SGD100 off! Limited sets available.

Warranty

Warranty

Urban Reserve Singapore products are warranted for a period of one(1) year against:
  1. Manufacturing defects of materials and parts at the time of delivery
  2. Missing parts or materials at the time of delivery
  3. Products that fails to perform within the description

Subject to the following: 

  1. Urban Reserve Singapore must be informed of such defect via image or video being sent to daniel@urbanreserve.co
  2. All parts replaced or repaired under this warranty shall be warranted for the remainder of the original warranty period

What our warranty does not cover

  1. Wear and tear of PU leather or fabric, including cuts, scratches or damage caused by accident, misuse, abuse, fire or other act of nature
  2. Damaged of product that has been modified 
  3. Damaged of product during self repair attempts
  4. Minor misalignments and variations due to hand-made workmanship

Limited Warranty

  1. Urban Reserve Singapore reserves the right to determine whether the warranty may be claimed
  2. Urban Reserve Singapore reserves the right to determine whether a part should be repaired or replaced
  3. Any repair or replacement under this warranty is limited to the defective part only
  4. Parts replaced under this warranty may vary in color and texture to the original
  5. The warranty will be discontinued immediately if the product becomes defective due to misuse or abuse
  6. This warranty only applies to original purchaser

Effective Date

  1. This warranty shall be effective from the date of delivery

How to make a warranty claim 

Please submit your claim in writing to daniel@urbanreserve.co. You must provide clear photos or videos of the alleged defect. If you refused to send photos or video on the alleged defects, Urban Reserve Singapore will assume that the claim is abandoned and invalid.

Replacement will consist of new items and/or already used items that are in new condition in terms of performance and reliability. Replacement parts may vary in looks from what you bought. Replacement items, will be warranted until the end of the warranty for the originals.